Social Stream
Listen
Monitors social channels
idle
Engage
Talks to the customer
idle
Coordinate
Pulls context, classifies
idle
Data Lookup
Classifier
Respond
Reports and replies
idle
Direct Message — @SarahK_RUH
Internal Record
#SCH-RYD-0341
Classification
Internal Email
→ Operations
Reply to Customer
→ @SarahK_RUH
Operations
Riyadh
Riyadh
Sarah K.
Live Metrics
Complaints handled
0
First response
—
Human time used
0:00
RESOLVED
Ticket #2847 → Operations
One complaint becomes a conversation, a record, and a response.
All before a human steps in.
Ready
0:00 / 0:00